Welcome aboard! As we come out of one of the most successful Mother’s Day seasons ever, I proudly present this very first edition of Prime Group Logistics Insider.
And I do so with a great deal of satisfaction because we were able to successfully meet the enormous demand again this year for expert support of our customers in the flower industry.
The period leading up Mother’s Day is one of the most important times of year for us – and has been since 2001 when my partner Omar Zambrano and I founded Prime Air to provide logistics services for the South American flower industry.
So it seems only natural Mother’s Day would be the focus of our introductory e-newsletter. Future monthly issues will continue to highlight the operations, customers, products, and services offered by the four enterprises under the heading of Prime Group.
My father had a saying he would share with us kids after my mom cooked an amazing meal, or as we were dressed and ushered off to school. Hoping we might appreciate from a young age what deep dedication, care, and commitment looks like, he would slip us these sage words: “A mother’s work is never done.”
And in some ways, as I witness the effort put in this time of year by our team, from sales and operations, in the warehouse and on the ramp, I can’t help but think that the spirit of that saying is alive and well at PrimeAir.
At our core is dedication and a commitment to the mission, and a sense that we never take for granted the end product – our customers. And I have to say, at this time of year, it often seems like our work is never done!
To go from one flight from Bogota per day to four in advance of Mother’s Day is no small feat. We have to basically maintain a 24-hour operation to meet the demand for the transport of fresh flowers in excellent condition, on schedule – and for weeks on end.
You see it in the faces of our employees when a plane is finally loaded and airborne – a great sense of accomplishment through hard work and determination – and then they do it all over again in time for the next flight.
Our team truly embodies the energy and spirit that we instilled in our the company from the very beginning. The very reason our customers believe in PrimeAir is because they know we pride ourselves on attention to detail, hard work, flexibility, and honesty.
Open communications is also a hallmark of our service philosophy. That is why, as we continue to grow, it is so important to maintain good relations with our customer base. Our success is intrinsically linked to your satisfaction and as such, we are grateful for your support and continued business with the Prime Group companies.
We are so pleased to play a part in delivering happiness and joy to so many mothers across the world. Because, after all, the world needs our mothers and we need to do what it takes to show them that we care.
CEO, Prime Group