The era of the paper form is coming to an end. While they have not disappeared entirely, there’s been a clear shift over the past few years as more and more businesses and government agencies are opting to go paperless.
And there are many reasons for this – with environmental concerns being a leading motivator, but so is all the time and effort that goes into processing and distribution of paper forms.
In the case of the import and export of cargo and the customs clearing process, however, the primary driver is efficiency. Time is money, and if you can save time, this is good news for everyone. Or is it?
“Sure, with paperless forms, all you need to do is go online, file your information at any hour of the day, and it’s all done,” says Omar Zambrano, chief operating officer of Prime Group Holdings, who also heads up the Prime Air & Ocean Cargo division.
But that’s only if you’ve done it right, he warns. “And thankfully, our customers know we only do it right.”
A leading global trade services company, Prime Air & Ocean Cargo provides complete customs, import, export, and related services for shippers worldwide. Partnering with some of the most seasoned licensed customs brokers and global trade experts in the business, PAOC prides itself on being able to provide prompt and efficient clearance of merchandise.
The pros of going paperless also include a more accurate and precise representation of data, better control of the information, and Customs personal having more time to check documentation.
But what happens if a shipper has a question or coding-entry concern that needs to be addressed onsite. Now, those questions often go unanswered and incorrect data makes its way into their tariff calculations.
The clear disadvantage of a paperless process is the lack of direct contact with Customs officers. Previously, they were widely available to lend assistance on such procedural matters. But that face-to-face advantage is a thing of the past. “Now, you basically have to talk with a machine,” Zambrano quips.
“Not everyone can provide this service and hope to do it correctly every time,” says Zambrano. “Sure, you take a test to show proficiency in entering data in the new paperless system, but one small mistake could end up costing you dearly.”
By transitioning to a paperless, the U.S. Customs is seeing the benefits of more efficient processing, but the new system seriously tests the skills and expertise of the customs brokers and shippers using it.
“We truly have to possess a deep understanding of the complex regulations around Customs Law to successfully navigate through this online process. This is why it is so important to have a seasoned customs broker working with you to ensure smooth delivery of product when it arrives in the U.S. – and to protect against costly mistakes.”
Still at the core of today’s system is the Harmonized Commodity Description and Coding System, also known as the Harmonized System (HS) of tariff nomenclature, an internationally standardized system of names and numbers used to classify traded products.
Problems arise when data entry errors go undetected for years after paperless forms are completed and submitted to the Customs Inspectors. In the process of auditing your data, and detecting any incorrect tariff codes, the agency will recalculate your taxes to see whether you underpaid – and now you owe.
By inputting just one wrong number and accepting delivery of the goods, shippers could face thousands of dollars in re-taxation years later when the form is ultimately reviewed and readjusted.
That’s because the HS is organized logically by economic activity or component material. For example, animals and animal products are found in one section of the HS, while flowers are found in another. The HS is organized into 21 sections, which are subdivided into 99 chapters. The 99 HS chapters are further subdivided into 1,244 headings and 5,224 subheadings. You could accidentally enter a number that corresponds to the delivery of live pigs when all you wanted was to denote the delivery fresh peonies.
“Customs is a very tricky business, and we have pros who have been at our side for years assisting with the export and import of fresh cut flowers – historically, our core business.” He noted that PAOC is also well versed in providing shipping support and customs clearance for many other perishables and merchandise for several other industries as well, including aerospace, chemical, consumer and retail, constructions, healthcare, and automotive.
“We can do this because we have the knowledge of our network of experts right at our fingertips,” says Omar Zambrano. In fact, in Miami, PAOC works directly with one of the most respected licensed customs-brokers in the entire U.S., with 35 years experience. “And our existing customers know they can count on us because we work with the best.”
At the end of the day, Zambrano says the lesson is, “Go with who you know is a pro.”
Prime Air & Ocean Cargo prides itself on its use of industry-leading technology and smart, experienced staff to deliver consistent, safe, and efficient delivery of goods for a wide range of customers. Whatever your industry, Prime Air & Ocean Cargo provides integrated and seamless service. They specialize in warehousing, transportation, crating, and packaging — and the all important documentation processing and customs clearing services.
By teaming with Prime Air & Ocean Cargo, customers avoid the need to juggle multiple service providers all over the world. Big or small – whether it’s one box, one pallet or a company-wide logistics management operation – Prime Air & Ocean Cargo does everything – in an easy, organized, and timely fashion.
For information, call 305-592-2044 or visit www.primeaircargo.com.