A Prime Approach to Teamwork

Prime Group’s enchantment with flowers continues this month. As our intense focus on Valentine’s Day shifts to meeting the high demand for flowers for International Women’s Day, we stand ready!

Last time, I talked about how the transport of delicate roses from South America – the core of our business since 2001 – has helped to create a hard work ethic among the Prime Group team, one that is unmatched in the industry.

After all, if you can achieve great success in handling precious, time-sensitive flowers year after year, you can pretty much handle anything.

So when I say we have a long enchantment with flowers, I mean our entire team does – from our world headquarters staff in Doral, to our traffic agents in Bogota, to our ramp workers in Quito.

 

Back in the Day

It was on the ramp at Mariscal Sucre International Airport where I saw my first box of fresh-cut flowers, Ecuadorian roses, in fact. That was way back when I got my start in this business, as part of the ground-support crew working flights for Challenge Air Cargo. So I guess you could say, from the very beginning, I was pricked by the rose trade.

It was supposed to be a quick summer job, working as a warehouse guy, building pallets and loading trucks. I had never seen the airport from the air cargo side, let alone right out there next to a plane. It was so exciting. But all the while I’m thinking, “wow, I’m actually doing this!”

Now, all these years later, flowers and aircraft are still such a huge part of my life – a summer job that became a life-long career…

So, today, when I talk with my front-line employees, I get a sense that some of them don’t believe their CEO actually got his start in the industry doing exactly what they are doing.

But it’s all good. Because knowing exactly what it’s like to be in their shoes this busy time of year, working back-to-back flights, week after week, allows us to strike an immediate chord of camaraderie.

In fact, it’s a real sight to see when employees suddenly realize I am not just a corporate “suit,” but a seasoned “jumpsuit, too.”

What I also get to see and understand, first-hand, is that our team has amassed an amazing base of knowledge and expertise over time, to the point where they can expertly avert all kinds of issues on their own – very often before a problem even arises.

What this is about is good old solid teamwork. And it makes me proud to be part of this team.

At Prime Group, we’ve had a long affair with flowers, logistics support, and great customer service. I’m glad we’re working together – for you!

Wishing a wonderful and happy Women’s Day.

Our long enchantment with the rose

Out of the blue, a customer recently asked what my favorite flower is. I answered immediately, almost by reflex – because of course, it is the red rose. The queen of the flower industry. A truly wondrous sight, indeed.

In fact, roses are the very reason for Prime Group’s existence. Since day one, the handling and shipment of roses and other varieties of fresh-cut flowers from Ecuador and Colombia has been our core business. They are the very seed that started it all, allowing the company to blossom, and are now giving us the ability to expand.

So here we are, into the peak of a new season. From growers to shippers to florists and other retailers, this is the time of year everyone works tirelessly to meet the enormous demand of Valentine’s Day and International Women’s Day in March.

We’re working long and hard, too, especially at Prime Fresh Handling, where we expertly partner with our clients to fine-tune the shipping and handling process – from start to finish.

Similarly at PrimeAir, we are focused on managing the on-the-ground needs of our air cargo partners, as they double, triple, and in some cases quadruple their regular capacity to meet this annual spike in demand.

That’s what we do and we do it well – because we have to. In the perishables business, the mentality is that you work until you get it done, and there is zero margin for error. It’s always been this way and always will be.

 

Our Deep Roots

When my business partner Omar Zambrano and I launched the company in 2001, the first flight we ever serviced was a B747 between Quito and Miami – completely full of flowers.

Over the years, it’s become second nature to understand that flowers demand a perfect operation, with no delays and no problems. Perfection is not just a goal, it is imperative. Again, it’s just what you have to do in this business.

Experience and flexibility mean everything – along with smarts, because you simply must solve matters immediately and sometimes creatively.

Therein lies the benefit of working with the Prime Group companies. Our long enchantment with fresh flowers has trained us well to serve our customers well.

We know exactly how to move things in a proper way, the fastest way, and in a way that pleases our customers most. They know we are completely dedicated and on top of our game – for them. It’s our mentality, always.

We hope you enjoy your Valentine’s Day!