As a global logistics leader, The Prime Group has arrived at a point in its evolution where advanced automation is needed to integrate marketing tactics, determine how efficiently marketing tactics and sales teams work, quantify the level of service customers receive and ultimately hold itself accountable for business growth objectives while maintaining customer focus. For this reason, Prime Group is now deploying Salesforce – creating more effective customer-focused marketing initiatives and increasing sales capabilities.
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce’s cloud-based technologies are built to integrate data from the siloed parts of a company that interact with customers, and by giving teams a shared view, help improve response rates and revenues from marketing efforts, including advertising and social media.
To maximize customer support at scale, Prime Group will now leverage improved efficiency and effectiveness at each stage of the sales process – from setting strategy and implementing initiatives to taking action and measuring results. With a goal of improving customer communications and increasing new business opportunities, the custom-designed implementation for Prime Group began June 1.
“Today, we are stepping in a new direction by investing in a major technology upgrade, data-driven sales and marketing, and aggressive prospecting. This will position us extremely well for success in the pandemic period and well beyond,” said Roger Paredes, CEO of Miami-based Prime Group.
“Prime Group is on the cusp of something exciting,” Paredes continued. “At a time when logistics companies worldwide are struggling to get traction due to COVID-19, we’re already moving ahead by reaching outside the box to yield new types of partnerships and businesses that have not historically been part of the Prime Group portfolio.”